Privacy policy
Privacy Policy
Last updated: 10 September 2026
This policy explains how CaptureWithAxel handles personal information when you browse this Shopify-powered store, buy digital LUTs, download files or contact support.
Information collected
We receive the information you provide for your order, such as your name, email address, billing details, order contents and payment status, and any information you send to support. Shopify and payment providers process payment information to complete your transaction. Please do not send card details or passwords to our support email.
The store and its service providers may also collect device and browser information, IP addresses, cookie identifiers and information about visits and transactions. Digital delivery records may include download activity, timestamps and IP addresses so we can provide access and investigate download problems or misuse.
Why information is used
We use information to process orders, deliver files and transactional emails, provide support, maintain security, prevent fraud, improve the store and meet tax, accounting and other legal obligations. Where relevant law requires a legal basis, we rely on performance of the purchase contract, legal obligations, legitimate interests in operating and securing the store, or your consent where required. Browsing the store does not by itself give consent to optional marketing.
Service providers and Shopify
Information is shared with Shopify and providers needed for payments, digital delivery, hosting, customer support and store operations. Information may also be disclosed where legally required or to establish or defend legal rights. Shopify may process information for its own purposes, including enhanced platform features, as explained in its Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users. Shopify privacy requests can be made at https://privacy.shopify.com/en.
Cookies and choices
Necessary cookies support functions such as the cart, checkout and security. Analytics or advertising technologies may process browsing information depending on store features and your preferences. Where available, use the store's privacy controls to manage optional cookies and data-sharing choices. You can also manage cookies in your browser, although blocking necessary cookies may affect checkout. Any marketing emails provide an unsubscribe option; order and download messages remain separate.
Retention, security and international processing
We retain information for as long as reasonably needed to provide purchased download access, support orders, resolve disputes and satisfy applicable recordkeeping obligations. We use reasonable safeguards, but no online service is entirely risk-free. Shopify and other providers may process information outside your country. Where legally required, international transfers must use applicable safeguards, such as recognised contractual protections or adequacy arrangements.
Your rights
Depending on your location, you may request access, correction, deletion, portability or restriction of your information, object to certain processing, withdraw consent, or opt out of certain data sharing. Withdrawal of consent does not affect prior lawful processing. We may verify your identity and retain records where law requires. Contact us to make a request or complaint. You may also complain to your local data protection authority and exercise any applicable appeal rights. We do not discriminate against you for exercising privacy rights.
Updates
We may update this policy to reflect changes to the store or applicable requirements and will provide any notice required by law.
Contact
fulldisclosure.contact@gmail.com